Shipping & Delivery Policy

Most in-stock orders placed with Garage-DoorParts.com ship by the next business day. After shipment, standard delivery normally takes 2–4 business days, depending on the destination, carrier, and shipping method.

Estimated Delivery Time

For most in-stock products:

• Processing and handling: 1 business day

• Estimated carrier transit time: 2–4 business days

• Typical total delivery time: approximately 3–5 business days from order placement

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Delivery dates are estimates and are not guaranteed unless a guaranteed delivery service is specifically offered and selected. Carrier delays, severe weather, incorrect addresses, remote destinations, and other circumstances outside our control may affect delivery.

Shipping Rates

Available shipping methods and charges are displayed at checkout based on the products ordered, package weight and dimensions, delivery destination, and available carrier services.

Oversized or unusually long products—including certain garage door opener rails, shafts, weather seals, and commercial components—may require additional shipping charges or freight service.

Heavy Items and Additional Freight Charges

Products weighing 49 pounds or more may require freight shipping or additional carrier handling. These products may be subject to an additional freight charge based on the product’s weight, dimensions, destination, delivery type, and carrier requirements.

If the amount collected at checkout does not cover the required freight service, Garage-DoorParts.com will contact the customer with the additional charge before shipment. No additional freight charge will be collected without the customer’s approval.

If the customer declines the additional freight charge, the affected product or order may be canceled and refunded before shipment. Heavy-item and freight orders may also require additional processing and delivery time.

Products That May Require Additional Time

Some products may require longer processing or delivery times, including:

• Special-order or made-to-order products

• Products shipped directly from a manufacturer or distributor

• Oversized, unusually long, or heavy products

• Products requiring freight shipping

• Products temporarily awaiting replenishment or on backorder

• Products requiring additional compatibility or order verification

When additional handling time is known, it may be displayed on the product page or communicated after the order is reviewed.

If you need a product by a specific date, please contact Garage-DoorParts.com before ordering so that product availability and estimated shipping time can be verified.

Tracking Information

Tracking information is sent when it becomes available after an order has been prepared for shipment.

Please allow time for the carrier to receive and scan the package before tracking activity appears. A tracking number may be issued before the carrier’s first physical scan.

Multiple Shipments

Orders containing products from different warehouses, manufacturers, or suppliers may arrive in more than one shipment.

Separate tracking information may be provided for each package. Receiving only part of an order does not necessarily mean that the remaining products were omitted.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address.

If an address needs to be changed, please contact Garage-DoorParts.com as soon as possible. Address changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the carrier.

Additional shipping or carrier charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

Carrier Delays

Once a shipment has been transferred to the carrier, delivery is subject to the carrier’s operations and schedule.

Weather, natural disasters, service interruptions, peak shipping periods, transportation problems, incorrect addresses, and other circumstances outside the control of Garage-DoorParts.com may cause delays.

Garage-DoorParts.com will assist customers with available tracking information but cannot guarantee carrier delivery dates.

Damaged Shipments

Please inspect delivered packages promptly.

If an order arrives damaged, contact Garage-DoorParts.com as soon as possible. Keep the product, original packaging, shipping label, boxes, and all packing materials.

Photographs of the product, packaging, shipping label, and visible damage may be required to submit a carrier claim or arrange an appropriate resolution.

Do not discard damaged products or packaging until the claim has been reviewed.

Missing Products or Packages

If a shipment appears to be missing a product, first review all tracking numbers associated with the order. Products shipped from different locations may arrive separately.

If tracking shows that all packages have been delivered but an item is still missing, contact Garage-DoorParts.com promptly so the shipment can be reviewed.

If a package is delayed or appears to be lost, Garage-DoorParts.com will assist with available carrier information and eligible claims. Final claim decisions may be subject to the carrier’s investigation and policies.

Frequently Asked Shipping Questions

How quickly does Garage-DoorParts.com ship orders?

Most in-stock orders ship by the next business day.

How long does delivery normally take?

Standard delivery normally takes 2–4 business days after shipment. The typical total time from order placement to delivery is approximately 3–5 business days.

Are weekends included in shipping estimates?

No. Business days are Monday through Friday, excluding federal holidays.

Does every product ship within one business day?

Most in-stock products do. Special-order, oversized, unusually long, heavy, freight-shipped, backordered, made-to-order, and manufacturer-direct products may require additional processing time.

Do products weighing 49 pounds or more have additional shipping charges?

Products weighing 49 pounds or more may require freight shipping or additional carrier handling.

If an additional freight charge is necessary, Garage-DoorParts.com will contact the customer for approval before the order ships. No additional freight charge will be collected without the customer’s approval.

Can one order arrive in multiple packages?

Yes. Products shipping from different warehouses, manufacturers, or suppliers may arrive separately and may have separate tracking numbers.

When will I receive tracking information?

Tracking information is sent after the order has been prepared for shipment and tracking becomes available. Carrier tracking may not show movement until the package receives its first scan.

Are delivery dates guaranteed?

Delivery dates are estimates unless a guaranteed delivery service is specifically offered and selected. Carrier delays and circumstances outside our control may affect delivery.

What should I do if my package arrives damaged?

Keep the product, packaging, shipping label, and all packing materials. Take photographs of the damage and contact Garage-DoorParts.com as soon as possible.

What should I do if I need a product by a specific date?

Contact Garage-DoorParts.com before placing the order. This is especially important for oversized, heavy, commercial, special-order, backordered, and manufacturer-direct products.