Refund policy

Return & Refund Policy

At Garage-DoorParts.com, we understand that garage door and operator components can be highly specific. Many products are sourced and shipped through our distribution network, so all return requests require prior authorization and are reviewed on a case-by-case basis.

We want to be fair and helpful, but Garage-DoorParts.com is not obligated to accept a return unless required by applicable law or the return has been specifically approved by us.

Return Eligibility

Unopened, unused, standard-stock items may be considered for return at our discretion.

If a return is approved, it may be subject to:

  • Return shipping costs

  • Restocking fees

  • Non-refundable original shipping charges

  • Additional costs charged by the manufacturer or distribution facility

Please do not send any product back without prior authorization. Unauthorized returns may be refused.

Final Sale Items

The following are generally considered final sale and may not be eligible for return:

  • Custom or made-to-order products

  • Custom torsion or extension springs

  • Special-order items

  • Cut-to-length materials

  • Installed, used, modified, or damaged products

  • Electrical or electronic components that have been installed or connected

  • Products specifically sourced for an individual order

Compatibility & Incorrect Orders

Customers are responsible for verifying product compatibility before ordering.

If you are unsure whether a product will work with your garage door, operator, gate system, or application, please Contact Us before ordering. We will do our best to help verify compatibility using model numbers, part numbers, dimensions, photos, and other available information.

Ordering the incorrect part does not automatically make the item eligible for return or exchange.

Damages and Issues

Please inspect your order upon delivery.

If your item arrives defective, damaged, or incorrect, contact us within 5 business days at contact@garage-doorparts.com so we can review the issue and assist you.

We may request photos of the product, packaging, shipping label, model number, part number, or other information necessary to verify the issue.

If We Send the Wrong Part

If Garage-DoorParts.com or our fulfillment partner ships you a product that is different from the item you ordered, we will work with you to provide the correct item at no additional product cost.

Please contact us within 5 business days of delivery with your order number and photos of the item received so we can verify the shipment and arrange the appropriate correction.

Exchanges

We do not offer customer-requested exchanges as a standard service.

Please make sure you are selecting the correct item before placing your order. If you have any questions about compatibility, specifications, or fitment, please contact us at contact@garage-doorparts.com before ordering.

This exchange policy does not apply when Garage-DoorParts.com or our fulfillment partner sends an incorrect item. In that situation, we will work with you to correct the order as described above.

How to Request a Return

Before returning any item, please contact us with:

  • Your order number

  • Product name or part number

  • Reason for the return request

  • Photos when applicable

  • Confirmation that the item has not been installed or used

We will review the request and let you know whether the item is eligible for return and provide instructions if approved.

Do not ship products back without prior authorization.

Refunds

If a return is approved and received in acceptable condition, any approved refund will be issued to the original payment method after applicable shipping costs, restocking fees, or other authorized deductions.

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